Process of ordering
When you click the “Add to Cart” button next to an item it is automatically added to your shopping cart. There may be extra options in the shopping cart box such as ring size, stone selection or gold carat.
Once you've finished shopping you can click the "View Cart" button on any page and you will be taken to the shopping cart at which point you can add, remove or edit items before checking out. At this point you will be asked to enter your credit or debit card and delivery details before submitting your order.
All your payment information is entered on a secure server and a third party secure payment company (Paypoint) verifies the data and the credit status of the card before accepting or declining payment. I see your card details at no point and only received your delivery address and details of the order.
On completing and submitting your order you will receive confirmation by e-mail. I keep the materials for most of what I need in stock so that I can make and send your jewellery within a few days. If it’s going to take more than a week then I’ll contact you to let you know and give you the opportunity to cancel the order if necessary.
If you don't want to order online
I appreciate that some people are not happy to use credit cards on the Internet. If this is the case then you can either call me with card details on 01275 390357, email me or, if you live in the UK, you can use the shopping cart as normal but before you check out, print the cart from your browser and send it to me with a cheque made payable to Church House Jewellery Ltd. Don’t forget to add the £6.50 shipping charge. I will then dispatch your order once the payment’s cleared. Please note your ring size and stone choice where appropriate. I regret that I cannot handle foreign currencies other than through my regular credit card payment system.
Means of delivery
Delivery within the British Isles will generally be by registered post with insurance to the appropriate value. This service guarantees next day delivery with the exception of Saturday and Sunday. Once in a while, if I'm not going to have time to get to the post office that day, I may send the goods by First Class post instead but in this case I do so at my own risk and you will not be liable if the jewellery goes missing.
Outside the British Isles delivery will be via the most appropriate and secure service that I can find for your country. For full details see the shipping page
Import and local taxes
You will be responsible for the payment of all import and other local taxes applicable in respect of any item(s) which you purchase from Church House Jewellery Ltd.
Your order
In placing an order by post or through this site you are making an offer to me to purchase the item(s) you have specified and I must reserve my right to refuse to accept your offer should I consider it to be necessary, e.g. where there is doubt as to the bona fide nature of payment or if goods are out of stock and cannot be supplied within the time frame you require. I will, of course, inform you if there is a problem with your means of payment or if I cannot meet normal delivery times and I will then give you the option of canceling the order or agreeing on other arrangements
As a general rule, I will not dispatch your order until I have received confirmation of payment.
Returns
You have the right to return goods if you are not entirely satisfied with them or if they do not fit, provided:
1 The goods are returned within 30 days of receipt.
2. They reach me in perfect condition in the original packaging. You are responsible for ensuring that the means of delivery is adequate, that the items are insured against loss or damage and that proof of posting and of receipt is provided. In the U.K. Royal Mail’s Special Delivery service provides all these aspects but you must make sure that you choose the appropriate level of compensation with regard to the value of the goods being sent. There is a returns form on the back of your guarantee. Just complete it and and return it with the goods to the following address:
Church House Jewellery Ltd
PO Box 129
Bristol
BS20 6WJ
U.K.
The information that I ask for on the Returns form allows me to make changes that will prevent other customers being disappointed with my goods and service. If you fill in the form, therefore, I will refund your payment in full. If you fail to do so then I will refund everything except the postage and packing charge.
Refund will be issued in the form of the original payment, in normal conditions within 3 days of my receiving the goods back.
Please remember that we are unable to refund or exchange items which have been damaged after you have received them.
