Terms and conditions

Delivery within the British Isles will generally be by registered post with insurance to the appropriate value. This service guarantees next day delivery with the exception of Saturday and Sunday.

Outside the British Isles delivery will be via the most appropriate and secure service that we can find for your country. For full details see the shipping page

I appreciate that some people are not happy to use credit cards on the Internet. If this is the case then you can either call me with card details on 01275 390357 or, if you live in the UK, you can use the shopping cart as normal but before you check out, print the cart from your browser and send it to us with a cheque made payable to Church House Jewellery Ltd. Don't forget to add the shipping charge. I will then dispatch your order once the payment's cleared. Don't forget to note ring size and stone choice where appropriate. I regret that we cannot handle foreign currencies other than through our regular credit card payment system.

These terms and conditions are designed to protect both you as the customer and us as the supplier.

You have the right to return goods if you are not entirely satisfied with them or if they do not fit, provided:

1 The goods are returned within 30 days of receipt.

2. They reach us in perfect condition in the original packaging. You are responsible for ensuring that the means of delivery is adequate, that the items are insured against loss or damage and that proof of receipt is provided. In the U.K. Royal Mail's Special Delivery service provides all these aspects but you must make sure that you choose the appropriate level of compensation with regard to the value of the goods enclosed. Simply complete the returns form on the back of the guarantee and return it with the goods to the following address:
Returns
Church House Jewellery Ltd
PO Box 129
Bristol
BS20 6WJ
U.K.

Refund will be issued in the form of the original payment

Please remember that we are unable to refund or exchange items which have been damaged after you have received them.

In placing an order by post or through this site you are making an offer to us to purchase the item(s) you have specified and we must reserve our right to refuse to accept your offer should we consider it to be necessary, e.g. where there is doubt as to the bona fide nature of payment or if goods are out of stock and cannot be supplied within the time frame you require. We will of course inform you if there is a problem with your means of payment or if we cannot meet normal delivery times and we will then give you the option of canceling the order or agreeing on other arrangements

As a general rule, we will not dispatch your order until we have received confirmation of payment

You will be responsible for the payment of all import and other local taxes applicable in respect of any item(s) which you purchase from Church House Jewellery Ltd.

All images of merchandise appearing on this web site are the copyright of Church House Jewellery. They must not be reproduced or transmitted in any form or by any means, or stored in any retrievable system of any nature, without the express written permission of Church House Jewellery. All designs are copyright of Church House Jewellery and any imitation is strictly prohibited. Designs are deemed to be in the ownership of Church House Jewellery which vigorously defends its intellectual property rights.

Nothing in the above provisions in any way affects your statutory rights.

When you click the "Add to Cart" button next to an item it is automatically added to your shopping cart. There may be extra options in the shopping cart box such as ring size, stone selection or gold carat.

On completing your browsing click the "View Cart" button and you will be taken to the shopping cart at which point you can add, remove or edit items before checking out. At this point you will be asked to enter your credit or debit card and delivery details before submitting your order.

All your payment information is entered on a secure server and a third party secure payment company (Secpay) verifies the data and the credit status of the card before accepting or declining payment. I see your card details at no point and only received your delivery address and details of the order.

On completing and submitting your order you will receive confirmation by e-mail and I will process the order. I keep most of what I need in stock so that I can make and send your jewellery within a few days. If it's going to take more than a week then I'll contact you to let you know.

Process of ordering

If you don't want to order online..

Means of delivery

Import and local taxes

Your Order

Returns

Intelectual property rights